Tile panel delivery times will vary depending on the type of panel ordered. You can find timing for each panel type on the product page or in summary below.
We pride ourselves on our level of customer service therefore we endeavour to satisfy to our customers’ needs wherever possible. However, we do request that you leave an appropriate amount of time for the panels to arrive before your intended fitting date. If you’d like delivery outside of the UK and Ireland, please visit our international delivery page.
We respectfully request you check the panels immediately when delivered because any issues with damage must be photographed and emailed to firstname.lastname@example.org within 24h.
Furthermore, if colour is critical we recommend that you request a sample before ordering. This is because computer screens vary in colour hence our online designs are representational. If you do have any issues with design or colour when the panels are delivered then please report this to the above email within 24h.
*Larger orders of 20+ panels or pallets can take longer.
Some of the design panels are kept in stock but others are made to order so please allow 5-7 working days. Bespoke cutting is available* on request but please allow and extra 24h for this service.
*Subject to £10.00 plus VAT surcharge
Our bespoke service or custom design panels require extra time for our designers to create your artwork and put it into the production line.
Therefore, we request you allow 7-10 working days from confirmation of design. You will receive a design approval email normally within 48h of your order and must confirm in writing before the production process can begin. Bespoke cutting is included within the bespoke delivery time and fee.
Our delivery service operates between 9am and 5pm Monday to Friday.
We can’t give precise delivery times but you will receive an email or call with allocated delivery day. If it is not appropriate you can change the delivery day up to 48h beforehand. To do so please contact us at email@example.com quoting your order number. Alternatively you can get in touch via our contact page.
You’ll find your order number on the email confirmation sent to you after you processed payment on the website. If you’ve any problem finding your order number simply include your address details in your communications with us. You can contact us directly on firstname.lastname@example.org or use our contact page.
If you’ve still questions about tile panel delivery, or any other issues you may also like to visit our FAQ section. If you still have queries you can get in touch via our contact page. We’ll be happy to answer any of your questions. If your enquires relate to trade sales you can also find your local sales representative.
You may cancel your order anytime before despatched which is typically the same day. However you may check the status of your order by calling 01205 769002.
It’s possible return your order, providing your panels are undamaged and the protective film has not been removed. Your return is subject to a collection fee deducted from your refund.