Shipping policy
Delivery Lead Times:
Reco Metro Tile: up to 5 working days
Reco Metro Bevelled White and Metro Flat White Tile Panels (White or Grey Grout) are available on a 5-day delivery. If you are ordering 20+ panels or they are required on a pallet for delivery this may take longer.
Sundries: up to 5 working days
Our range of sundries, if ordered separately will usually be delivered within 5 days.
Reco Design flat panels: up to 5 working days
Some Reco Design flat panels are available on a 5-day delivery. If you are ordering 20+ panels or they are required on a pallet for delivery this may take longer.
All other Panel products: up to 20 working days
Some of the design and tile panels are kept in stock but others are made to order so please allow up to 20 working days.
Bespoke cutting
This service is for our trade customers only and is available* on request but please allow extra time for this service.
*Subject to £10.00 plus VAT surcharge per panel and additional delivery charges may apply
Delivery Slots:
Our delivery service operates between 9am and 5pm Monday to Friday.
We can’t give precise delivery times but you will receive an email or call with the allocated delivery day and tracking information. If it is not appropriate, you can change the delivery day up to 48h beforehand. To do so please contact us at info@recosurfaces.com quoting your order number. Please note we advise you not to have your installer booked for the first 2 days immediately following delivery to ensure the products have time to acclimatise and be ready for installation.
Where to Find Your Order Number
You’ll find your order number on the email confirmation sent to you after you processed payment on the website. If you’ve any problem finding your order number simply include your address details in your communications with us. You can contact us directly on info@recosurfaces.com.
Still Have Questions?
If you’ve still questions about tile panel delivery, or any other issues you may also like to visit our FAQ section or our Reco delivery page for more information.
Cancellation & Returns
Please see our refund policy for details on cancelling or returning your order.
